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Terms and Conditions


    Moridez Users

    Hereinafter, wherever the word 'Moridez ' appears in this document, it represents 'Moridez (A Unit of Moksha Tour Planners Private Limited') and wherever the word ‘Customer’ or 'User' appears in this document, it represents the person who has booked the vehicle from Moridez after agreeing to all the below mentioned terms and conditions.

    The terms and conditions are subject to change and Moridez reserves the right to make the changes from time to time without any prior notice. Customers are requested to go through the policies every time before making the booking.

    Moridez is an online aggregator of vendors who rent out vehicles. It does not operate vehicle services of its own. In order to provide a comprehensive choice of vehicles to users, it has tied up with multiple vehicle rental vendors at different locations.

    Eligibility Criteria

  1. Moridez members must be at least 20 years of age.
  2. Moridez members should hold a valid Indian driving license. If not an Indian citizen, member must have a valid International driving license.
  3. Moridez members must be free from alcohol or drug related driving violations in the past five years.
  4. Moridez members must not have any driving accident history in their record.

    Moridez Registration

    Every user must register on our website. It is user’s responsibility to provide and maintain correct email address, contact number, postal address, and other account information at the time of registration. A user can book a vehicle only after he/she has registered with Moridez. The user must be 20 years of age or older and should hold a valid Indian driving license. If the user is not an Indian citizen, he/she must have a valid International driving license. Moridez reserves the sole right of granting membership to any applicant. Moridez can refuse membership to any applicant, even if he/she satisfies all the above criteria. An applicant, on application for membership, authorizes Moridez to verify the submitted documents through the concerned authorities. A user is not allowed to create multiple accounts.

    Personal Information and Documents

    The user has to present a valid driving license at the vendor location before pickup. In case the user is unable to present the same, the booking shall stand canceled. If the user is not an Indian citizen, he/she must present a valid International driving license at the vendor location before pickup.

    In addition to the above, user has to produce any one of the following ORIGINAL Identity Proofs at the time of picking up the vehicle- Passport, Voter Identity Card or PAN Card, etc.

    Using Moridez Services

  1. Moridez vehicles can only be driven by registered members. Persons not registered on Moridez , but accompanying Moridez members are not allowed to drive the vehicle.
  2. Moridez members whose driver’s license has expired will not be allowed to make bookings.
  3. Moridez vehicles are meant solely for personal use. Members can’t use Moridez vehicles for commercial use, such as using it as a taxi for transporting people.
  4. Moridez vehicles must not be used for any contests like races or for exhibitions.
  5. Moridez vehicles must not be used for towing, pushing and/or propelling another vehicle or object.
  6. Moridez vehicles must not be used by a user under the influence of any substance that impairs his/her ability to drive, like alcohol, drugs, narcotic substances. A zero-tolerance policy is adopted in such cases.
  7. Moridez vehicles must not be used for carrying out any crime or illegal activity.
  8. Moridez users must not drive a vehicle while using a mobile phone or any other mobile communication device in any manner whatsoever, with or without a hands-free device that may distract them from driving or otherwise engaging in similar activities that may be prohibited by the law.
  9. Moridez users are not allowed to carry the following items while driving the vehicle:
    • Any object whose possession has been deemed illegal by the Indian penal code.
    • Weapons or any sharp or inflammable object which may cause damage to the vehicle or endanger human life.
    • Any other object which compromises the stability, safety or performance of the vehicle and/or the passengers.
  10. Moridez vehicles must not be used for transporting objects that could – due to their size, shape, or weight – adversely impact the vehicle.
  11. Moridez vehicles can be used only in the Republic of India. Use of the vehicles is subject to the laws of India. The vehicle cannot be driven in areas where entry is prohibited by the central or state government.

  12. The terms of vehicle use listed above are non-exhaustive. Any negligent or use in an abusive manner, as determined by Moridez in its sole discretion, may be deemed a violation of these terms and conditions. Illegal use of the vehicle will be reported to the concerned authorities by Moridez followed by the suspension or termination of service immediately. In the case of non-compliance, appropriate actions may be taken against the user by the concerned local, state, and/or national authorities. In such scenario, the entire sum of security deposit will be retained by Moridez.

    Moridez Reservations

  1. Moridez users are required to make reservations in advance and prior to pick-up. Bookings are done on a first come first serve basis. Availability of a particular vehicle at all times is not guaranteed by Moridez Booking requests should be made at least 2 hours prior to pick-up time. Requests with a lesser time gap will not be entertained.
  2. If a user wishes to extend the duration of his/her booking, he/she can do so on the Moridez website or mobile application. User can also get in touch with the Moridez customer care. Extension depends on the availability of the vehicle for the requested period of time. Extra charges for the extended period of time will be calculated as per regular rates. Please refer Moridez fee policy for more information.
  3. If your extension request is not approved or denied by Moridez and you do not return the vehicle to the designated Moridez drop-off location by the end of your original reservation time, Moridez reserves the right to take possession of the vehicle from you immediately or any time thereafter, and at any location. In such an event,
    • You will be charged late fee, inconvenience fee and any other charges applicable as per Moridez ’s fee policy from the scheduled end time of your original booking till the time the vehicle is recovered from you.
    • You will also be liable to pay any additional costs incurred by Moridez in taking possession of the vehicle from you, and
    • You will not be provided any compensation or alternate means of transportation in such case and will not have the right to ride in the Moridez vehicle any more.
  4. All expenses incurred during the rental period on the vehicle such as parking fee, fine, tickets/challans, etc. will be borne by the user.

    Settling Claims Arising out of Accidents/Theft of Vehicles/Loss of Vehicles during Booking Period

    In case of any accident related damage to the vehicle or theft of vehicle or in a case when the vehicle is lost or misplaced, the incident would be resolved mutually between the vehicle vendor and the user.

      Pick-up and Delivery of Vehicle

    1. The customer is expected to check, inspect and test ride the vehicle before taking delivery and convince himself/herself with regards to the quality of the vehicle.
    2. Once the customer picks up the vehicle from the vendor, it is deemed that the customer is satisfied with the quality of the vehicle and absolves Moridez of any liability that might arise due to any damage caused to life, health or property that should occur due to any mechanical malfunction of the vehicle or any of its parts or accessories.
    3. The vehicle has to be picked up from and dropped within the office timings of the vendors.
    4. While returning the vehicle, the user must hand over the keys at the designated drop-off location. Trip will not be terminated until the keys are returned, and the user will be billed accordingly. The vehicle must be returned at the authorized Moridez drop-off location only. If the user fails to return the vehicle to the designated drop-off location on time for any reason whatsoever, penalty will be levied on the user.

      Traffic Rules Violations

    1. Moridez users will be responsible for any traffic rule violations (if any). This includes but is not limited to: incorrect parking, over-speeding, breaking red light at a signal and toll violations. The user will be liable for all the fines/penalty arising out of such violations. In case of such violations, the user must inform Moridez immediately.
    2. Moridez users will be responsible for any traffic rule violations (if any). This includes but is not limited to: incorrect parking, over-speeding, breaking red light at a signal and toll violations. The user will be liable for all the fines/penalty arising out of such violations. In case of such violations, the user must inform Moridez immediately.
    3. Moridez will inform the user about such an event, if it learns of such an event from a third party. The user will be required to pay the relevant fines/penalty to the concerned authorities and submit a proof of such payment to Moridez. Moridez is not obligated to inform the user, if the user has prior knowledge of such violations. Any unreported traffic rule violation will be solely the user’s responsibility and Moridez will not bear any responsibility whatsoever.
    4. Moridez users must not park a vehicle in no parking areas. User will be solely responsible for all the violation notices and towing charges (if any), if he/she leaves the vehicle in such a restricted zone. This may also lead to additional penalties being levied on the user, if the violation leads to unavailability of the Moridez vehicle for other reservations.

      Other Terms and Conditions

    1. In case of any damage caused to the vehicle during the period in which the vehicle is in possession of the customer, due to any accident or otherwise, whether or not due to the negligence of the customer, customer has to pay the amount for vehicle repairing.
    2. The fare does not include fuel costs and the toll taxes to be paid.
    3. Change of Vehicle: In case the vendor changes the type of vehicle due to some reason, Moridez will refund the differential amount to the customer upon being intimated by the customers within 24 hours of the journey.
    4. Moridez is an aggregator that connects the vendor and the user. In case of any dispute, it should be resolved between the vendor and the user.
    5. The vehicles and other suppliers providing travel or other services for Moridez are independent contractors and not agents or employees of Moridez are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. Moridez has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority.
    6. The security deposit will be refunded only after checking the damages and if any damage is found, it will be deducted from the deposit.
    7. Prior to taking any vehicle, the user must document any pre-existing damage, and have the vendor acknowledge it as well. In case of any concerns, the user may take photos at the start of the reservation and mail it to Otherwise, the user may be held liable for any damage reported after the reservation.

      Legal Disputes

    1. In case of any legal dispute or conflict between Moridez and its users arising from the services of Moridez, the sole and exclusive jurisdiction lies with the courts of Delhi, India.
    2. The user is liable to pay Moridez’s reasonable attorney fees and bear the cost of legal proceedings relating to this agreement, including appeals.